Long time user, I’m very active in the Juju community, I was recently pulled into the desktop community by @didrocks as part of the Communitheme project.
It’s obvious the people are very willing, tons of passionate people around here but the system is broke.
Example: a disaster waiting to happen
The day Dell releases a new firmware version for one of their Ubuntu-supported laptops,
fwupdate in Xenial will break tens of thousands of Dell Ubuntu laptops. It hasn’t yet because Dell hasn’t pushed a firmware update since the bug was introduced, so the only people affected are people with new laptops or who just upgraded. This is again an LTS. This is a clear and on-topic bug report. We know what the issue is, we have a patch ready, it has been released for Artful and Bionic, but stil nothing about Xenial.
The day I figured out I wasn’t the only one affected i contacted the desktop team over IRC, explained them the bug and asked them to temporarily stop
fwupdate until this issue was fixed. Nothing happened. I know it’s possible, the issue with the Lenovo laptops shows that it’s possible…
The system does not work!
If it’s that hard to get a bug fixed that will brick tens of thousands of laptops in one of the next months, then the system is broken. What should I do? Start emailing other people directly? If this is your answer then it just confirms that the system does not work. You can only get stuff fixed if you know people personally. And what about the thousands of other bugs that go unanswered, that stay in the
new state…? The hundreds of PR’s without any comment from a maintainer?
This is great for the people who are in the bubble, but most people are not, and most people have exact the same experience as me and @Norbert.
I’m very passionate about open source, about Canonical and Ubuntu, but truthfully, I am incredibly happy that Microsoft is entering this open-source game because they are doing this whole community thing a lot better.
With all due respect to the people. The people are awesome, but the system is broken.